Return & Exchange Policy

⚖️ SUBJECT TO SURAT JURISDICTION

Return & Exchange Policy

  1. Returns are accepted only for manufacturing defects.
  2. Send your return request to niveditakurtiss@gmail.com within 24 hours of receiving your shipment. Requests after 24 hours will not be eligible.
  3. If your parcel appears tampered with, damaged, or unsealed — do not accept it and do not open it. Contact us immediately at niveditakurtiss@gmail.com
  4. If your order arrives damaged, email us a photo of the damaged packaging along with your return request.
  5. ⚠️ Please Note: Our products follow standard brand sizes — there is no variation (smaller or larger) from the stated size. Please check the size chart carefully before placing your order.
  6. We will examine your request and send a return/exchange authorisation within 10 working days.
  7. Once authorised, the product must be couriered back in original packaging to our Surat address within 5 days.
  8. The product must be in its original unused condition with original bill and tags intact.
  9. All returns are processed within 7 working days of receiving the product.
  10. Refunds are issued as store credits only. Return shipping charges must be borne by the customer.

🇮🇳 Indian Customers

  • You must self-courier the product to our Surat address at your own cost.
  • Use any reliable courier service — we recommend Speed Post, Blue Dart, or DTDC.
  • Nivedita will not bear any return or forward shipping charges under any circumstances.

🌍 International Customers

  • You must self-courier the product to our Surat address at your own cost.
  • You are responsible for all customs duties and import charges — both for the returned shipment and the exchange item we send back.
  • Incoming shipments into India from overseas can attract very high custom duty charges — these must be paid by the customer.
  • Nivedita will not bear any shipping, courier, or customs charges for international exchanges under any circumstances.